Eligibility for returns

Products may be returned if they meet the eligibility criteria shown in the order details. Eligibility depends on the product category and any product-specific restrictions indicated at the time of purchase. Items must be returned in substantially the same condition as received, with original packaging, tags and accessories unless otherwise stated in the product description.

Condition requirements

Returned items should be unused, unworn, and free from damage (except where damage is the reason for the return). For hygiene-sensitive products (for example, certain personal care items or fitted garments), returns may be limited if protective seals or tags have been removed. If an item shows signs of obvious wear or use, we reserve the right to refuse the return or adjust the refund amount accordingly based on its condition.

How to initiate a return

To begin a return, use the returns or order management tools available in your account or follow the return instructions linked to your order. You will be guided through the steps to prepare the item, select a return reason and obtain any required authorization. Returns without prior authorization may not be accepted.

Refunds and processing

Once a returned item is received and inspected, we will process a refund if the item meets the return criteria. Refunds are typically issued to the original payment method used for the purchase. In some cases, and at our discretion, we may offer store credit or an exchange instead of a monetary refund. The refund amount will reflect the value of the returned items and any authorized adjustments for item condition where applicable.

Damaged, defective or incorrect items

If you receive an item that is damaged, defective or not what you ordered, please follow the return instructions associated with your order and indicate the issue. We will prioritize inspection and resolution for such cases and provide instructions for returning the item and receiving a replacement or refund where appropriate. Please retain packaging and photographic evidence until the case is resolved.

Exchanges

Exchanges for a different size, color or product are handled through the returns process. If an exchange is available for your item, the return flow will present that option. Exchanges are subject to item availability and product-specific terms shown on the product page or within the returns workflow.

Non-returnable items

Certain products may be marked as non-returnable or final sale in the product description. Such items cannot be returned unless faulty or received in error. Please check the product details before purchase for any non-returnable designations.

Inspection & disputes

All returns are subject to inspection. If a returned item does not meet the stated return conditions, we will notify you of any decision regarding acceptance or adjustment. If you disagree with the outcome, follow the dispute steps in your order record so we can review the matter further.

International returns

International returns may be subject to customs and import regulations when returning goods across borders. Please follow the return instructions in your order and comply with any customs documentation requirements specified in the returns workflow. Recipients are responsible for declaring items accurately on return documentation.

This policy provides an overview of our standard return and refund practices. Specific orders may include additional return terms or options visible in the order confirmation and account order details.